Good to know

Well-informed when it comes to the small print

Cancellation policy WINTER SEASON 2021/2022 in times of Coronavirus (COVID-19)​
Until further notice, a free cancellation of the stay is possible for all reservations Winter 2021/22 until the planned day of arrival.​
  • Free cancellation until the day of arrival
  • Due to the COVID-19 situation, we reserve the right to cancel the reservation at any time​

Deposit payment WINTER 2021/2022:
  • Credit card as security - no deposit will be charged
  • ONLY with bank transfer: We ask for deposit of 30% | IBAN: AT12 3505 2000 0001 0603 | SWIFT-BIC: RVSAAT 2S052
  • Changes free of charge (subject to availability and any rate differences)
  • Full refund of the deposit in the event of timely cancellation or due to force majeure


Cancellation Policy - SUMMER 2021

Until further notice, we have adjusted the cancellation policy to the current situation. If the Covid 19 situation will cause local or personal travel restrictions (such as quarantine or entry ban), there will be no cancellation fees until the day of arrival.

  • Free cancellation due to a travel warning with security level 4 and higher or an entry ban until the day of arrival
  • no later than 14 days before the arrival date: no cancellation fee
  • to 7 days before the arrival 50% of total price
  • 1 day prior to arrival 70% of the total price
  • In case of cancellation on the day of arrival, "No Show", late arrival or early departure: 100% of the total price
  • Due to the COVID-19 situation, we reserve the right to cancel the reservation at any time

Deposit payment - SUMMER 2021:
  • No deposit required with credit card
  • Only with bank transfer: When booking, we ask for a deposit within 14 days. IBAN: AT12 3505 2000 0001 0603 SWIFT-BIC: RVSAAT 2S052
  • Changes free of charge (subject to availability and any rate differences)

Note: Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed. The form and timing of the requested refund may be subject to applicable laws.

Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

‘FROM’ prices in Euro per night with the PREMIUM ALL INCLUSIVE, plus local taxes: € 2.00 per person (for those aged 15 and over) and per night. Including the JOKER CARD.

Early booking bonus summer: 3% up to 90 days before arrival

Guarantee Policy
No deposit payment required. By entering your credit card number this booking is guaranteed and we will keep the room(s) free for you.
By bank transfer: 30% deposit

Arrival and departure: Please note that rooms are only available after 4 p.m. on the day you are due to arrive. On the day you are due to depart, rooms are available up to 11 a.m.

Please note: the furniture as well as the room layout may differ from room to room. Pictures are samples for the room type. Displayed photos & sketches are not contractually binding.

Subject to change and printing errors.
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