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Well-informed when it comes to the small print

Cancellation Policy SUMMER 2021
Deposit payment:
  • No deposit required with credit card
  • Only with bank transfer: When booking, we ask for a deposit within 14 days. IBAN: AT12 3505 2000 0001 0603 SWIFT-BIC: RVSAAT 2S052
  • Changes free of charge (subject to availability and any rate differences)

No later than 14 days before the arrival date of the guest, the lodging contract can be canceled by the contractor without payment of a cancellation fee by a unilateral
declaration. Outside this period is a withdrawal by a unilateral declaration of the contractor only subject to the following cancellation fees:
  • no later than 14 days before the arrival date: no cancellation fee
  • to 7 days before the arrival 50% of total price
  • 1 day prior to arrival 70% of the total price
  • In case of cancellation on the day of arrival, "No Show", late arrival or early departure: 100% of the total price
  • Free cancellation due to a travel warning with security level 4 and higher or an entry ban
  • Due to the COVID-19 situation, we reserve the right to cancel the reservation at any time

Cancellation Policy - WINTER SEASON 2021/2022

Deposit payment:
  • No deposit required with credit card
  • With bank transfer: We ask for deposit of 30% until 01.October 2021
  • IBAN: AT12 3505 2000 0001 0603 SWIFT-BIC: RVSAAT 2S052
  • Changes free of charge (subject to availability and any rate differences)

No later than 30 days before the arrival date of the guest, the lodging contract can be canceled by the contractor without payment of a cancellation fee by a unilateral declaration. Outside this period is a withdrawal by a unilateral declaration of the contractor only subject to the following cancellation fees:
  • no later than 30 days before the arrival date: no cancellation fee
  • to 15 days before arrival 50% of the total price
  • to 7 days before the arrival 70% of total price
  • in the last week prior to arrival 90% of the total price
  • In case of cancellation 1 dax before, on the day of arrival, "No Show", late arrival or early departure: 100% of the total price
  • Free cancellation due to a travel warning with security level 4 and higher or an entry ban
  • Due to the COVID-19 situation, we reserve the right to cancel the reservation at any time

Note: Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed. The form and timing of the requested refund may be subject to applicable laws.

Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

‘FROM’ prices in Euro per night with the PREMIUM ALL INCLUSIVE, plus local taxes: € 2.00 per person (for those aged 15 and over) and per night. Including the JOKER CARD.

Early booking bonus summer: 3% up to 90 days before arrival

Guarantee Policy
No deposit payment required. By entering your credit card number this booking is guaranteed and we will keep the room(s) free for you.
By bank transfer: 30% deposit

Arrival and departure: Please note that rooms are only available after 4 p.m. on the day you are due to arrive. On the day you are due to depart, rooms are available up to 11 a.m.

Please note: the furniture as well as the room layout may differ from room to room. Pictures are samples for the room type. Displayed photos & sketches are not contractually binding.

Subject to change and printing errors.
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