Good to know

Well-informed when it comes to the small print

SUMMER
Important information: Coronavirus
The safety and wellbeing of our guests is a top priority for us and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.

New Global Policy for all Summer 2020 reservations
For stays between June 19 and September 27, 2020, the reservation can be changed free of charge and the deposit already paid can be used for a future reservation until September 26, 2021. Changes to existing reservations will be subject to availability and any rate differences. You can also cancel your summer 2020 reservation without penalty up to the day of arrival.

Note: Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed. The form and timing of the requested refund may be subject to applicable laws.

Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.

‘FROM’ prices in Euro per night with the PREMIUM ALL INCLUSIVE, plus local taxes: € 2.00 per person (for those aged 15 and over) and per night. Including the JOKER CARD.

Discounts for children Summer

Staying in their parents’ room, with standard occupancy:
0 – 1.9 years old: 100%
2 – 6.9 years old: 75%
7 – 12.9 years old: 65%
13 - 17,99 years old: 30%
18 -99,99 years old: 20%

All rooms with balcony (except Attic Double room)

Early booking bonus summer: 3% up to 60 days before arrival

Deposit payment Summer 2020: not necessary

Arrival and departure: Please note that rooms are only available after 4 p.m. on the day you are due to arrive. On the day you are due to depart, rooms are available up to 11 a.m.

Please note: the furniture as well as the room layout may differ from room to room. Pictures are samples for the room type. Displayed photos & sketches are not contractually binding.

Subject to change and printing errors.


WINTER
‘FROM’ prices in Euro per night with the PREMIUM ALL INCLUSIVE, plus local taxes: € 2.00 per person (for those aged 15 and over) and per night.​

Discounts for children Winter​
Staying in their parents’ room, with standard occupancy:
0 – 1.9 years old: 100%
2 – 6.9 years old: 75%
7 – 12.9 years old: 65%
13 - 17,99 years old: 30%
18 -99,99 years old: 20%

All rooms with balcony (except Attic Double room)​

Deposit payment Winter 2020/2021: to pay 30% of the total booked services until October 02, 2020 at the latest.
The following applies to all bookings made after October 02, 2020:

With bank transfer: When booking, we ask for a deposit within 14 days.
For credit cards: When booking, the deposit will be debited from your credit card.

IBAN: AT12 3505 2000 0001 0603
SWIFT-BIC: RVSAAT 2S052

Arrival and departure:
Please note that rooms are only available after 4 p.m. on the day you are due to arrive. On the day you are due to depart, rooms are available up to 11 a.m. ​

Booking conditions according to the Austrian hotel regulations

Cancellation terms
No later than 30 days before the arrival date of the guest, the lodging contract can be canceled by the contractor without payment of a cancellation fee by a unilateral declaration. Outside this period is a withdrawal by a unilateral declaration of the contractor only subject to the following cancellation fees:

no later than 30 days before the arrival date: no cancellation fee
to 15 days before arrival 50% of the total price
to 7 days before the arrival 70% of total price
in the last week prior to arrival 90% of the total price
In case of cancellation 1 dax before, on the day of arrival, "No Show", late arrival or early departure: 100% of the total price

Please note: the furniture as well as the room layout may differ from room to room. Pictures are samples for the room type. Displayed photos & sketches are not contractually binding.

Subject to change and printing errors!
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