Important information: Coronavirus

Season start: 17th July 2020

The safety and wellbeing of our guests is a top priority for us and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.


New Global Policy for all Summer 2020 reservations
For stays between July 17th and September 27th, 2020, the reservation can be changed free of charge and the deposit already paid can be used for a future reservation until September 26, 2021. Changes to existing reservations will be subject to availability and any rate differences. You can also cancel your summer 2020 reservation without penalty up to the day of arrival.

Note: Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed. The form and timing of the requested refund may be subject to applicable laws.

Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.

HEALTH AND HYGIENE

Safe hospitality in the Alpinresort
As with our everyday lives, there are certain new rules. This includes social distancing, wearing mouth-nose protection in certain areas and increased hygiene measures in front of and behind the scenes. These regulations are now fixed for the catering trade, including the Alpinresort restaurants. The specifications for accommodation and leisure activities (sports, fitness, wellness) are in the making. At the Alpinresort we are in the process of integrating all measures. As soon as we know all the details and have coordinated everything, we will inform our guests by newsletter and via our social media channels. Until then, we ask you to use the official website Austrian National Tourist Office.

Booking & arrival
Until further notice, we have adjusted the cancellation policy to the current situation. If the Covid 19 pandemic results in local or personal travel restrictions (such as quarantine or entry into Austria), there will be no cancellation fees.
In general we ask you to arrive healthy.

Check-in Reception
At the reception, we have separated the check-in and check-out areas in order to keep a better distance and to be able to look after you as best as possible. In order to shorten waiting times, we ask our guests to send us the information for check-in by email before arrival. Everyone will receive the information personally in advance with our welcome email.

Mouth-nose protection
We would be very grateful if you bring your own mouth-nose mask with you. Of course we also have masks for you at the reception. Washing machines, dryers and irons are available in the washroom for washing the masks brought with you.

Hygiene in the rooms
Our housekeeping staff work with steam cleaning devices and with cleaning agents containing disinfectants. The laundry is washed according to strict hygiene regulations by a professional company.

Culinary
We are very pleased that we can continue to offer you the usual variety at the buffet and creativity from the kitchen in compliance with the new requirements. To avoid queueing at the buffet and too little seating in the restaurant we can offer you two sittings:
• Are you an early bird and like to have breakfast between 7:30 am and 8 am?
• Or do you prefer to exercise or sleep in the morning and don't start your breakfast until 9:00 am?
• Do you usually like to have dinner early? Then we expect your arrival in the restaurant between 6.30pm and 6.45pm.
• Or you enjoy fitness, sport or wellness and would rather not have dinner until after 8:15 p.m.
It would be gratefully appreciated if you email us with your time preference, or give us a call
Lunch will take place from 12 p.m. to 5 p.m. with a new combination of buffet, prepared dishes and a new salad buffet. We will keep more space available in the restaurant so that the social distancing rules can be observed. Coffee and Cake buffet is from 4 p.m. - 5 p.m.

Wellness area & spa
You can enjoy our massage and cosmetics offer as usual in compliance with the new hygiene and safety regulations.
Our open wellness area offers a lot of space and is open in compliance with the minimum distance and the maximum permitted number of people as well as the official requirements.
In the relaxation rooms and in the outside areas, the loungers / double beds are placed so that the distance of 1 m is maintained.
Infusions do not take place.
We continue to offer the vital buffet in the sauna world in compliance with the new hygiene and safety rules.

Activity program
The activity program takes place in small groups in compliance with the minimum distance and the maximum permitted number of people, as well as the official requirements.

Hygiene measures
Our cleaning and disinfection plan was coordinated to meet all of the current hygiene guidelines of the Austrian Hotel Association.
• Disinfection stands are distributed throughout the house.
• The cleaning is carried out with steam cleaning devices which produce steam at a temperature of 180 °.
• All rooms are disinfected regularly.
• All door handles are regularly disinfected.
• All cleaning agents contain disinfectants.

Check out
We ask you to pay cashless.

The Alpinresort team
• Our employees are regularly subjected to Covid-19 tests.

Suppliers
Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply. We are pleased that you are placing your trust in us even in these turbulent times!

Subject to changes
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