Information COVID-19

Overview of the Corona regulations since 8.11.2021

3-G becomes 2-G:
Wherever 3-G previously applied, only vaccinated and recovered persons will have access. This applies to the hotel and catering sector, body-related services, night catering, sports and leisure facilities. A transitional period until 6.12.2021 is planned here: Until then, access is also possible with initial vaccination and an additional PCR test. Proof of neutralising antibodies as well as an antigen test are no longer considered 2-G proof.

Hotel business:
The operator may only admit guests to accommodation establishments when they enter for the first time if they show proof of 2-G (vaccinated/genetically tested). However, no FFP2 mask has to be worn.

Children and adolescents:
Children under 12 years are exempt from the requirement to show proof of G and therefore do not have to show a test result. For children and young people between the ages of 12 and 15 (compulsory school age) the following applies: Information for guests from abroad will follow.

Booking or cancellation
Until further notice, we have adjusted the cancellation policy to the current situation. If the Covid 19 situation will cause local or personal travel restrictions (such as quarantine or entry ban), there will be no cancellation fees until the day of arrival.
Note: We have implemented new cancellation/modification policies to provide our guests with increased flexibility. Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed.

Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

Entry requirements to Austria
The currently valid entry regulations are clearly presented on the website of the Austrian Tourist Board and facilitate communication. More detailed information, for example on pre-travel clearance, the necessary entry form and which tests are currently required for entry, can be accessed in German and in English.
As soon as the details of the new regulations for entry in connection with the green passport etc. are available, this homepage will be updated immediately.

HEALTH AND HYGIENE

Safe hospitality in the Alpinresort
As with our everyday lives, there are certain new rules. This includes social distancing, wearing mouth-nose protection in certain areas and increased hygiene measures in front of and behind the scenes. These regulations are now fixed for the catering trade, including the Alpinresort restaurants. The specifications for accommodation and leisure activities (sports, fitness, wellness) are in the making. At the Alpinresort we are in the process of integrating all measures. As soon as we know all the details and have coordinated everything, we will inform our guests by newsletter and via our social media channels. Until then, we ask you to use the official website Austrian National Tourist Office.

Check-in Reception
At the reception, we have separated the check-in and check-out areas in order to keep a better distance and to be able to look after you as best as possible.

Mouth-nose protection
We would be very grateful if you bring your own mouth-nose mask with you. Of course we also have masks for you at the reception. Washing machines, dryers and irons are available in the washroom for washing the masks brought with you.

Hygiene in the rooms
Our housekeeping staff work with steam cleaning devices and with cleaning agents containing disinfectants. The laundry is washed according to strict hygiene regulations by a professional company.

Culinary
We are very pleased that we can continue to offer you the usual variety at the buffet and creativity from the kitchen in compliance with the new requirements. To avoid queueing at the buffet and too little seating in the restaurant we can offer you two sittings:
• Are you an early bird and like to have breakfast between 7:30 am and 8 am?
• Or do you prefer to exercise or sleep in the morning and don't start your breakfast until 9:00 am?
• Do you usually like to have dinner early? Then we expect your arrival in the restaurant between 6.30pm and 6.45pm.
• Or you enjoy fitness, sport or wellness and would rather not have dinner until after 8:15 p.m.

Regulations regarding meal times come into force, as soon as we can no longer maintain minimum distances, ie from a capacity occupation of approx. 75%. It is therefore not necessary to register in advance.

Lunch will take place from 12 p.m. to 5 p.m. with a new combination of buffet, prepared dishes and a new salad buffet. We will keep more space available in the restaurant so that the social distancing rules can be observed. Coffee and Cake buffet is from 4 p.m. - 5 p.m.

Wellness area & spa
You can enjoy our massage and cosmetics offer as usual in compliance with the new hygiene and safety regulations.
Our open wellness area offers a lot of space and is open in compliance with the minimum distance and the maximum permitted number of people as well as the official requirements.
As of July 1st, there is no obligation to keep the minimum distance to other people.Sauna infusions are currently permitted again.
We continue to offer the vital buffet in the sauna world in compliance with the new hygiene and safety rules.

Activity program
The activity program takes place in small groups in compliance with the minimum distance and the maximum permitted number of people, as well as the official requirements.

Hygiene measures
Our cleaning and disinfection plan was coordinated to meet all of the current hygiene guidelines of the Austrian Hotel Association.
• Disinfection stands are distributed throughout the house.
• The cleaning is carried out with steam cleaning devices which produce steam at a temperature of 180 °.
• All rooms are disinfected regularly.
• All door handles are regularly disinfected.
• All cleaning agents contain disinfectants.

Check out
We ask you to pay cashless.

The Alpinresort team
• Our employees are regularly subjected to Covid-19 tests.

Suppliers
Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply. We are pleased that you are placing your trust in us even in these turbulent times!

Subject to changes
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