Information COVID-19

Overview of the Corona regulations

Booking or cancellation
Until further notice, a free cancellation of the stay is possible forall reservations Winter 2021/22 until the planned day of arrival.

Entry requirements to Austria
The currently valid entry regulations are clearly presented on the website of the Austrian Tourist Board and facilitate communication.

Travel to England from another country

Regulations for the gastronomy
  • Consumption only when seated
  • FFP2 masks obligatory outside the seating area for guests
  • General closing time at midnight

    Safe Together | Tourist Office Saalbach Hinterglemm
    Covid-19 information & concepts for your safety

    Note: Guests requesting refunds of any kind (i.e. cash or credit voucher) may take up to 30 days from the date of cancellation to be processed.

    Third party bookings: For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

    HEALTH AND HYGIENE

    Safe hospitality in the Alpinresort
    As with our everyday lives, there are certain new rules. This includes social distancing, wearing mouth-nose protection in certain areas and increased hygiene measures in front of and behind the scenes. At the Alpinresort we are in the process of integrating all measures.

    Check-in Reception
    At the reception, we have separated the check-in and check-out areas in order to keep a better distance and to be able to look after you as best as possible.

    Mouth-nose protection
    We would be very grateful if you bring your own mouth-nose mask with you. Of course we also have masks for you at the reception.

    Hygiene in the rooms
    Our housekeeping staff work with steam cleaning devices and with cleaning agents containing disinfectants. The laundry is washed according to strict hygiene regulations by a professional company.

    Culinary
    We are very pleased that we can continue to offer you the usual variety at the buffet and creativity from the kitchen in compliance with the new requirements. To avoid queueing at the buffet and too little seating in the restaurant we can offer you two sittings when necessary:
    • Are you an early bird and like to have breakfast between 7:30 am and 8 am?
    • Or do you prefer to exercise or sleep in the morning and don't start your breakfast until 9:00 am?
    • Do you usually like to have dinner early? Then we expect your arrival in the restaurant between 6.30pm and 6.45pm.
    • Or you enjoy fitness, sport or wellness and would rather not have dinner until after 8:15 p.m.

    Regulations regarding meal times come into force, as soon as we can no longer maintain minimum distances, ie from a capacity occupation of approx. 75%. It is therefore not necessary to register in advance.

    Lunch will take place from 12 p.m. to 5 p.m. with a new combination of buffet, prepared dishes and a new salad buffet. We will keep more space available in the restaurant so that the social distancing rules can be observed. Coffee and Cake buffet is from 4 p.m. - 5 p.m.

    Wellness area & spa
    You can enjoy our massage and cosmetics offer as usual in compliance with the new hygiene and safety regulations.
    Our open wellness area offers a lot of space and is open in compliance with the minimum distance and the maximum permitted number of people as well as the official requirements.
    As of July 1st, there is no obligation to keep the minimum distance to other people.Sauna infusions are currently permitted again.
    We continue to offer the vital buffet in the sauna world in compliance with the new hygiene and safety rules.

    Activity program
    The activity program takes place in small groups in compliance with the minimum distance and the maximum permitted number of people, as well as the official requirements.

    Hygiene measures
    Our cleaning and disinfection plan was coordinated to meet all of the current hygiene guidelines of the Austrian Hotel Association.
    • Disinfection stands are distributed throughout the house.
    • The cleaning is carried out with steam cleaning devices which produce steam at a temperature of 180 °.
    • All rooms are disinfected regularly.
    • All door handles are regularly disinfected.
    • All cleaning agents contain disinfectants.

    Check out
    We ask you to pay cashless.

    The Alpinresort team
    • Our employees are regularly subjected to Covid-19 tests.

    Suppliers
    Behind the scenes and for our suppliers, the same rules of conduct and hygiene apply. We are pleased that you are placing your trust in us even in these turbulent times!

    Subject to changes

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